HARTPURY_UNIVERSITY_RESIDENTIAL_HANDBOOK_2024

Cleaning standards and requirements Cleaning staff will clean the facilities but students are also required to keep the following communal facilities clean to the following standards; Common rooms • Refrigerators must be cleaned inside and out. • Floors must be cleaned any spillages should be cleaned up. • Rubbish recycling and waste bins must be emptied regularly and kept clean (rubbish to be taken to outside recycling points). • Keep the sinks/drainer clear. Shower rooms • Sinks and shower cubicles must all be kept clean (including taps). Please also remember to remove hair etc. from the shower drain. • Clean the toilet bowl and seat thoroughly – behind and underneath. Hallways, staircases and landings • It’s the responsibility of all residents to ensure that these areas are kept clean and tidy. • No personal belongings are allowed to be left in hallways, landings, stairs or foyers. General • All carpets should be vacuumed on a regular basis. Burns and stains are not considered fair wear and tear. Vacuum cleaners should not be removed from individual halls of residence. Complaints Hartpury’s Complaints Policy can be found on our website. This process must be followed when making a formal complaint. Communication Communication is an important part of Residential Life. All residential halls have a designated MS Teams site that you are expected to check daily for updates. MS Teams is our preferred method of communication. Please also check your Hartpury emails daily for other communications.

8 | Hartpury University Residential Handbook